Privacy Policy

1. Introduction

Welcome to Swifpack ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the "Services"). We are committed to protecting your privacy and ensuring you have a positive experience using our platform.

2. Information We Collect

Personal Information

We collect personal information that you provide to us when you:

• Create an account or register for our Services
• Book rides or delivery services
• Contact us for support
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone number)
• Profile information and preferences
• Payment information (processed securely by third-party providers)
• Government-issued ID (for driver verification)

Location Information

We collect precise location data to provide our services, including:

• Pick-up and drop-off locations
• GPS coordinates during rides
• Route information

Usage Information

We automatically collect information about how you use our Services:

• App usage patterns and preferences
• Device information (operating system, device type, unique identifiers)
• Network information and IP address
• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Provide and improve our ride-sharing and delivery services
• Match you with drivers and process payments
• Communicate with you about your trips and our services
• Ensure safety and security of our platform
• Provide customer support and respond to inquiries
• Conduct research and analytics to improve our services
• Comply with legal obligations and enforce our terms
• Send promotional communications (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Service Providers

We share information with third-party service providers who help us operate our business, including:

• Payment processors
• Cloud storage providers
• Analytics and marketing platforms
• Customer support tools

With Drivers and Users

We share limited information between users and drivers to facilitate rides:

• First name and profile photo
• Pick-up and drop-off locations
• Contact information (through our platform)
• Vehicle information (for drivers)

For Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes
• Protect our rights and safety
• Prevent fraud or illegal activities
• Respond to government requests

5. Data Security

We implement appropriate security measures to protect your information, including:

• Encryption of sensitive data
• Secure data transmission protocols
• Regular security audits and assessments
• Access controls and authentication
• Employee training on data protection

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with our legal obligations. Generally:

• Account information: Until you delete your account
• Trip data: 7 years for business and tax purposes
• Communication records: 3 years
• Marketing data: Until you opt out

7. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Delete your account and associated data
• Opt out of marketing communications
• Control location sharing settings
• Request a copy of your data
• Object to processing of your data

8. Children's Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it immediately.

9. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Sending an email notification
• Posting a notice in our app
• Updating the "Last Updated" date

11. Cookie Policy

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings, but some features may not work properly if you disable them.

12. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

By using Swifpack, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.